The University of Utah
College of Architecture + Planning
Impacts of Bus Stop Improvements

Impacts of Bus Stop Improvements

March 2018

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Improving bus stops by providing shelters, seating, signage, and sidewalks is relatively inexpensive and popular among riders and local officials. Making such improvements, however, is not often a priority for U.S. transit providers because of competing demands for capital funds and a perception that amenities are not tied to measurable increases in system effectiveness or efficiency. The literature on the effects of bus improvements is not extensive and is primarily comprised of analyses that make use of descriptive statistics, with little or no control of possible confounding variables.

This study analyzes recent bus stop improvements made by the Utah Transit Authority (UTA) to determine whether, and to what extent, the improvements are associated with changes in stop-level ridership and demand for Americans with Disabilities Act (ADA) paratransit service in the areas immediately surrounding improved bus stops. The study compares ridership and paratransit demand from before and after the improvements at the treated stops and at a set of unimproved stops selected using propensity score matching to control for demographic, land use, and regional accessibility influences.

The analysis shows that the improved bus stops are associated with a statistically significant increase in overall ridership and a decrease in paratransit demand, compared to the control group stops. Specifically, between 2013 and 2016, improved bus stops saw ridership increases that were 92% higher than increases at the control group stops, while also experiencing ADA paratransit demand increases that were 94% lower than at the control stops.

These outcomes are important for transit service providers as they seek to increase overall ridership and reduce costs associated with providing paratransit service.

April 18, 2018